At Cocoba, we believe life is too short not to have the best. For this reason, we want to share our delicious menus, products, promotional offers and knowledge with you, if we think you’ll be interested in it based on information we collect from you. We only use that information where we have a proper legal basis for doing so.

We wrote this policy to help you understand what information we collect, how we use it and what choices you have about it. We’ve tried our best to explain things in a simple and clear way but if you have any questions, please contact us.

 

WE COLLECT INFORMATION IN A FEW DIFFERENT WAYS:

1) When You Give It To Us Or Give Us Permission To Obtain It

When you sign up for our email newsletter or SMS communications you give us certain information voluntarily. This may include your name, email address, telephone number, home address, date of birth, and any other information you choose to give us.

If you link accounts from other third party services, we also get information from those accounts. The information we get from those services depends on your settings and their privacy policies, so please check what those are.

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2) We Also Get Technical Information When You Visit Our Website

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we measure and collect details such as session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We refer to this automatically collected information as “Device Information.”

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We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

 

WHAT DO WE DO WITH YOUR PERSONAL INFORMATION?

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices, emails and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example we use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy.  You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

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Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by clicking on these links:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads

• GOOGLE - https://www.google.com/settings/ads/anonymous

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

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YOUR RIGHTS

If you are a European resident you have certain rights in relation to the information that we have about you described below.

• You can request to access the information we hold about you. We’ll aim to share this with you within 30 days of you asking us for it.

• You can ask us to correct your information or delete it, if you are unable to do it yourself.

• You can ask us to stop using your information, and opt out of receiving our newsletters or marketing messages and object to us having the information you provided to us sent to another organization, where we hold this information with your consent or for the performance of a contract with you, where it’s technically feasible.

• To request us to stop using your information, please email us at info@CocobaChocolate.com or mailing us at: Cocoba Online, Unit G3, Knight Road, Rochester, ME2 2LS.

 

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

HOW WE STORE YOUR INFORMATION

Our café website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to share our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. We also store some of your information with MailChimp for marketing purposes. 

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HOW LONG WE KEEP YOUR INFORMATION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

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AGE OF CONSENT

To be eligible to enter into and form contracts on this Site under English law you must be aged 18 or older.

Children under 13 are not allowed to use our website.

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HOW WE MAKE CHANGES TO THIS POLICY

• We aim to meet high standards and so our policies are constantly under review. From time to time we may change this privacy notice. We recommend that you check this page periodically to review the latest version.

• Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

• If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS, CONTACT INFORMATION AND MAKING A COMPLAINT

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@CocobaChocolate.com or by mail at Cocoba Online, Unit G3, Knight Road, Rochester, ME2 2LS.